Reference

Privacy Policy at one jj

We keep your account details, payment history and personal information private and secure.

Account security encryptedPayment data protectedNo third-party marketingLive casino and slots

Information We Gather

one jj Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open your one jj account, we collect your name, phone number, email and date of birth to verify your identity and comply with anti-money-laundering rules. We also store your deposit and withdrawal history, game activity, and device details (app version, browser type, IP address)

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to keep the platform secure and fair. Your JazzCash, Easypaisa and Raast transaction IDs are logged to track payments and resolve any disputes. We do not sell your information to marketers or data brokers. Access and eligibility depend on local law and are available where local
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law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

QUESTIONS ABOUT YOUR DATA

How to Contact Us

Email Support Write to our privacy team with questions about your data, requests to update information, or concerns about how we handle your account details. We reply within 48 hours.

In-App Help Open Settings in your one jj account and select Privacy or Contact Us. You can submit a data request, ask about cookies, or report a security issue from there.

Account Settings Update your profile, phone number and email directly in your account wallet. Changes take effect immediately and are logged for your security.

HOW WE PROTECT YOU

Security & Data Practices

Encryption

All login, payment and account data travels through encrypted connections. Your JazzCash, Easypaisa and Raast deposit details are never stored in plain text on our servers.

Cookie Use

We use cookies to keep you logged in, remember your preferences and detect fraud. Session cookies expire when you close the app; persistent cookies help us recognise you next time.

Data Retention

We keep your account information for as long as your account exists, plus five years after closure for legal and tax records. Payment logs are retained to resolve disputes and comply with AML rules.

Third-Party Sharing

We share data only with payment processors (JazzCash, Easypaisa, Raast partners), game studios and anti-fraud services. We never share your details with advertisers or data brokers.

Your Rights

You can request a copy of all data we hold on your account, ask us to correct mistakes, or request deletion where allowed by law. Email our privacy team with your request.

Security Updates

We monitor for breach attempts and update our defences regularly. If we detect unauthorised access, we notify you immediately and help you secure your account.

Frequently Asked Privacy Questions

Your wallet credentials and transaction ID are encrypted and sent directly to the payment processor. one jj receives a confirmation that the deposit cleared; we do not store your wallet login details or PIN. The payment processor maintains their own security for your wallet.

Yes. Email our support team with your account username and a request for a data export. We will provide your account information, deposit/withdrawal history, game activity logs and device records within 7 working days at no charge.

Your active account data (profile, wallet history, gameplay logs) is deleted within 30 days of closure. Tax and AML records are kept for five years to comply with local law. You can request early deletion where legally permitted.

No. We do not sell, trade or share your email or phone number with advertisers or marketing partners. If we send you account alerts or promotional messages, you can opt out in your notification settings at any time.

Yes. Your game history, stakes and outcomes are visible only to you and our compliance team (for fair-play checks and fraud prevention). We do not publish player activity or share it with other users.

Contact us immediately via email or in-app Help. Change your password, review your recent deposits and withdrawals, and we will investigate. If unauthorised activity occurred, we will help you recover your account and reverse fraudulent transactions if possible.

Session cookies are necessary to keep you logged in and protect against fraud. You can disable non-essential cookies in your browser settings, but login and account security cookies cannot be turned off without losing access to your account.

Privacy Policy at one jj

How to Contact Us

Security & Data Practices

Encryption

Cookie Use

Data Retention

Third-Party Sharing

Your Rights

Security Updates

Frequently Asked Privacy Questions

01 What happens to my JazzCash, Easypaisa and Raast data when I make a deposit?

02 Can I request a copy of my personal data?

03 How long do you keep my information after I close my account?

04 Do you use my data for marketing?

05 Is my gameplay data private?

06 What if I think my account privacy has been breached?

07 Are cookies mandatory to play on one jj?

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